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Our dedicated support team is available around the clock to assist you with any questions or concerns. We typically respond within 1 hour.
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Quick Answers
Check these common questions before contacting support
How do I withdraw funds?
Go to Wallet → Withdraw Funds, enter amount ($20 minimum), select payment method, and submit. Withdrawals are processed instantly!
Why isn't my miner earning?
Check if: (1) Miner is active, (2) Generator subscription is paid, (3) Generator has sufficient power for your miners.
How do I reset my password?
Click "Forgot Password" on the login page, enter your email, and follow the reset link sent to your inbox.
What payment methods do you accept?
We accept Bitcoin, USDT, PayPal, and Credit/Debit cards for deposits. Withdrawals available via Bitcoin, USDT, PayPal, and Bank Transfer.
How long do deposits take?
Credit cards: 5-10 minutes, PayPal: 5-15 minutes, Bitcoin/USDT: 10-30 minutes. Most deposits process automatically.
Can I have multiple accounts?
No, only one account per person is allowed. Multiple accounts will be suspended.
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🔒 Security Concerns
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✓ Check Your Email
We send notifications for deposits, withdrawals, and account changes. Check your spam folder too.
✓ Visit Help Center
Our comprehensive documentation covers most questions and includes step-by-step guides.
✓ Browse FAQ
Quick answers to the most common questions about mining, payments, and account management.
✓ Check System Status
Verify if there are any ongoing platform maintenance or known issues affecting services.